Complaints & Disputes
How to raise a concern if something has gone wrong with your order or experience.
We Want To Put Things Right
If you are unhappy with your order or experience, please contact us first so we can investigate and try to resolve the issue fairly.
Please Include
- Your full name
- Your order number
- Your checkout email address
- A clear explanation of the issue
- Photos where relevant
- What outcome you are requesting
Investigation
We may review order records, tracking information, customer messages, product details and packing information where available.
Possible Outcomes
Depending on the issue, outcomes may include guidance, replacement, refund, store credit or another suitable resolution.