Quick answers.
Less hunting around.
Delivery, ordering, Pick & Mix, returns, allergens, heatwaves and payments, all in one place.
When do you dispatch orders?
Eligible in-stock weekday orders placed before the published cutoff aim for same-working-day dispatch. Orders after the cutoff, at weekends or on bank holidays normally move to the next working-day queue.
How do I track my order?
Use the Track Order page with your order number and billing email. After carrier handover, carrier tracking is the best source for delivery movement.
Can I build my own Pick & Mix bag?
Yes. The Pick Your Own builder lets you choose the available bag size and fill the required scoops from eligible Pick & Mix sweets.
What if an item arrives damaged or incorrect?
Keep the item and packaging and contact us with your order number. Clear photos are useful for damage or wrong-item reports.
Can I return food?
Return eligibility depends on the product and circumstances. Contact us before sending anything back. Faulty, incorrect or misdescribed goods are treated differently from an ordinary change of mind.
What happens during hot weather?
Chocolate, fudge and other heat-sensitive confectionery can soften or melt in warm transit. We cannot guarantee temperature-controlled delivery, so check the active heat guidance before ordering heat-sensitive items.
Where can I find allergen information?
Check the ingredients and allergen information for the exact product. If anything is unclear, contact us before ordering.
Why did my payment fail?
Your bank or payment provider can decline or pause a payment for authentication, funds, incorrect details or fraud-prevention checks. Check your banking app and order confirmation before retrying repeatedly.